In 2019, Home Capital was driven by its purpose – helping our customers build their financial future. Our strong performance is a reflection of the passion we have for our purpose, and we are proud of what we accomplished this year for you.
COVID-19 has created unprecedented challenges for people everywhere. Across Canada, governments, health officials, policymakers and regulators have collaborated to respond with relief measures and assistance to reduce the financial stress on the people in our communities. At Home Trust, the safety and security of all our stakeholders is our primary concern, so we have taken a number of measures to “Protect our Home”.
For our employees:
Home Trust moved very quickly to have our people working from home. We provisioned the equipment and technology resources that would allow full Virtual Private Network access to remain fully operational and maintain the security and privacy of client data.
Our Leadership Team is in regular communication with their departments and with each other to make sure the needs of our people are addressed. We provide ongoing updates and training on how to function effectively under these challenging circumstances.
For our customers and partners:
We recognize that our customers are navigating a health crisis while feeling concern about their financial security. We have set up relief options that offer flexibility to those who need it. We have added a new section to our website to address your most frequently asked questions, and set up a payment relief request form to assist those who have been adversely financially affected by COVID-19.
We want you to know that Home is committed to doing what we were originally founded to do: helping people own homes. We are here to help and will continue to work towards satisfactory solutions for our customers until this situation is resolved.
I encourage everyone to follow the public health guidelines. We care about your safety and well-being. We are in this together, we will get through this, and we look forward to seeing you again soon.